Welcome to the Rules page for The Pokies 114. We tested our platform thoroughly and publish these rules to make our obligations and yours clear. Our results show that transparency helps avoid disputes and keeps play fair and enjoyable. These Rules govern your use of The Pokies 114 gaming services when accessed via desktop, mobile or other internet-enabled devices.
The Pokies 114 is operated by a company with registration number 3-102-841524, registered at 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Established in 2021 and based in Costa Rica, we deliver a competitive online gaming experience and a wide range of games and sports betting products. Our operations comply with applicable regulations and we are governed by the standards of PAGCOR where relevant to our offerings. We continuously test our systems and update processes to meet industry best practice and legal requirements.
These Rules form a binding agreement between you ("the player") and The Pokies 114 ("the operator"). By registering an account or continuing to use our services you confirm that you have read, understood and accepted these Rules in full. If you do not accept any term you must stop using the platform immediately.
We tested the registration flow across desktop and mobile and found the process straightforward when accurate information is provided. To open an account you must:
For safety and regulatory compliance we may request documentation to verify your identity, address and payment methods. Our checks are part of anti-money laundering (AML) and fraud prevention measures. Typical documents we may request include:
We tested our verification turnaround times and our results show that most verifications are completed within 24 to 72 hours when clear documents are provided. In complex cases or where additional checks are required it may take longer and funds can be held while a review is underway.
Deposits are credited to your account once we receive confirmation from the payment provider. The following table outlines common methods, typical processing times and required playthrough multipliers used for withdrawal eligibility.
| Payment Method | Typical Credit Time | Playthrough Requirement (if any) |
|---|---|---|
| PayID / Bank Transfer | Minutes to 24 hours | 1x of deposit before withdrawal |
| Credit / Debit Card | Instant to a few hours | 3x of deposit before withdrawal |
| eWallets / Virtual Wallets | Instant | Varies by promotion — see bonus terms |
We tested deposit processing across methods and our results show that instant methods (cards and eWallets) provide the quickest access to play. Bank transfer methods may take longer due to bank processing times. Deposit limits may apply by payment method and will be displayed at the time of deposit.
When you request a withdrawal we endeavour to process it as quickly as possible. However, some withdrawals can take longer depending on the method and whether identity checks are outstanding. Key points:
Example calculation based on our tests: If you deposit $100 by Credit Card and our terms require 3x playthrough, you must wager $300 in eligible games before a withdrawal can be processed. If you deposited $100 via PayID with a 1x requirement you must wager $100 before withdrawal.
We use industry-standard random number generation (RNG) and independent testing where applicable. When we tested a representative sample of slot and table games, our results show return-to-player (RTP) values consistent with published rates. Key gameplay rules:
Our testing and monitoring systems detect patterns consistent with collusion, bonus abuse and prohibited strategies. We define these as actions designed to exploit system vulnerabilities or obtain an unfair advantage over other players or the platform. Examples include:
If we detect such activity we reserve the right to:
Bonuses and promotions are subject to specific terms which must be accepted when you claim them. Common rules you should expect:
Our review of past promotions shows that clear terms reduce disputes. We recommend reading the promotion-specific rules before claiming any offer.
If a game malfunctions, displays incorrect information, or if a technical failure occurs during play, you must not attempt to take advantage of the situation. We will investigate any reported malfunction and our decision is final. Depending on the outcome, we may:
Our testing indicates that most faults are resolved quickly after verification with providers. We aim to be transparent in our responses and provide updates where investigations are prolonged.
We take responsible gambling seriously. Our platform provides tools to help you manage play and spend responsibly. These include deposit limits, session time reminders, reality checks and the ability to self-exclude. We tested these tools and recommend players make use of them.
We collect and process personal data to provide our services, perform verifications, and comply with legal obligations. Our Privacy Policy sets out how we handle and protect your information. Typical processing includes:
We use reasonable technical and organisational measures to safeguard personal data. We only share information with third parties where necessary for compliance or with your consent (for example, payment processors and verification services).
If you breach these Rules, or if we suspect a breach, we may suspend or close your account and withhold funds pending investigation. Typical triggers for action include:
Where we determine that a breach has occurred, we may cancel bets and void winnings. We will notify you of the action and the reason, except where notification would prejudice an ongoing investigation or legal process.
We aim to resolve queries promptly. If you have a question about these Rules, your account or a transaction, contact our Customer Support team. In our experience, providing clear documentation speeds up resolution. What to include when contacting us:
If you remain dissatisfied after an internal review we provide information about alternative dispute resolution options where applicable and relevant regulatory contacts such as PAGCOR where they apply to the issue.
We reserve the right to update or change these Rules at any time for reasons including, but not limited to, compliance with law, regulatory guidance, improvements to customer service, or changes to our product offering. Changes will be published on this page and, where significant, we will use notice measures to inform active account holders. Continued use of the platform after changes are published constitutes acceptance of the updated Rules.
We tested key platform features including RNG, payout processes and dispute handling. Our results show consistent adherence to published game RTP where applicable and efficient handling of standard verification and withdrawal requests. Where issues arose (for example, disputed verification documents) our Compliance team followed documented procedures and communicated expected timelines. We commit to continuing independent testing and to publishing fair, clear rules for our players.
To make the Rules easier to understand, here are practical examples we used during testing.
These Rules are drafted to protect players and ensure a fair, secure gaming environment. We recommend that players keep their account details accurate, respond promptly to verification requests, and use responsible gambling tools to manage play. If you have any questions about these Rules, contact Customer Support with detailed information to help us resolve your query quickly. We remain committed to fair play and legal compliance and will continue to test and improve our services for the benefit of all players.
Effective Date: These Rules are effective from the date published on this page. Please check regularly for updates.
Thank you for choosing The Pokies 114. We wish you safe and responsible play.
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